Project logo SafetE-car  

Scenario-Based Development of the Service System "Sichere Versorgung bei Unfällen und Pannen mit Elektrofahrzeugen" (Safe Help in the Event of Accidents and Breakdowns With Electric Vehicles)


Key Info

Basic Information

01.06.2015 to 28.02.2017
Research Area:
Support, Leadership, and Management of Innovative, Collaborative Work



Susanne Mütze-Niewöhner

Head of Work Organization Department


+49 241 80 99451




Based on decades of experience with conventionally powered vehicles, those involved in traffic accidents and vehicle breakdowns, can rely on fast and effective assistance from rescue and automotive service providers. In Germany, vehicles with new drive technologies, such as hybrid or electric drives, are increasingly part of road traffic. In the event of damage, these new power drives result in new or changed requirements for the rescue and breakdown services. These relate, for example, to securing the scene of an accident, rescuing injured persons in the event of damaged high-voltage cables and dealing effectively and efficiently with defective or empty batteries.


The aim of the SafetE-car research project was to comprehensively and sustainably raise awareness and educate the people who are dealing with electric vehicles in emergency situations. For this purpose, the project first looked at the changes in how accidents and breakdowns are managed.


Workshops and expert interviews were used to record, visualize (using the K3 modelling method) and analyze selected existing work processes used by the breakdown and rescue services. The behavior of rescue personnel in accident scenarios was observed using simulation technology. In addition, surveys were conducted which enabled comprehensive conclusions about the factors that influence electric mobility services and its development perspectives, both from a breakdown and rescue service providers point of view and from the perspective of the general public.


Within the framework of SafetE-car, a prototype support system for rescue and breakdown service providers was developed. The system digitally provides the actors at the accident site with rescue maps of the vehicles involved in the accident and draws attention to the dangers with electric vehicles. In addition, qualification and training concepts were developed that enable the efficient adaptation and standardization of existing service systems. This will help to ensure the safe and economic provision of help and rescue services in the future in the event of accidents and breakdowns involving electric vehicles.

*** Video zum Projekt Safete-car ***
Explanatory video on the correct way to act in the event of accidents and breakdowns with electric cars


The project was funded by the BMBF – Bundesministerium für Bildung und Forschung (Federal Ministry of Education and Research).

Project Partners

Deutsches Rotes Kreuz Rettungsdienst Mittelhessen gemeinnützige GmbH
assistance partner GmbH & Co. KG

ACE Auto Club Europa e.V.

DEKRA Akademie GmbH

Aachener interdisziplinäres Trainingszentrum für medizinische Ausbildung der RWTH Aachen University – AIXTRA

Fraunhofer Institute for Factory Operation and Automation IFF