Development and Empirical Evaluation of a Comprehensive Service Productivity Model for Knowledge Intensive Services

Petz, Andreas (Corresponding author); Duckwitz, Sönke; Schlick, Christopher

Naples (2015)
Contribution to a book, Contribution to a conference proceedings

In: The 2015 Naples Forum on Service: Service Dominant Logic, Network and Systems Theory and Service Science: Integrating three Perspectives for a New Service Agenda / Gummesson, E., Mele, C., Polese, F. (Eds.)
Page(s)/Article-Nr.: 24 Seiten


  • Chair and Institute of Industrial Engineering and Ergonomics [417110]