Development of a Model for the Comprehensive Analysis and Evaluation of Service Productivity

Petz, Andreas; Duckwitz, Sönke; Schmalz, Christina; Meyer, Stephan; Mütze-Niewöhner, Susanne; Schlick, Christopher

Dubai : WASET (2012)
Contribution to a book, Journal Article

In: World Academy of Science, Engineering and Technology : WASET
Volume: 70
Page(s)/Article-Nr.: 52-57