Productivity measurement of knowledge-intensive services -Towards adaptable service performance evaluation systems

Sturm, Flavius; Rannacher, Alexander; Straub-Bilan, Lesya; Petz, Andreas; Mütze-Niewöhner, Susanne

Stuttgart: Fraunhofer Verlag, 2011 : Fraunhofer Verlag (2011)
Abstract, Contribution to a book, Contribution to a conference proceedings

In: Productivity of Services Next Gen - Beyond Output/Input : RESER 2011 - Programme and Abstracts. / Walter Ganz ... (eds.). [Fraunhofer IAO]
Page(s)/Article-Nr.: 140-141


  • Chair and Institute of Industrial Engineering and Ergonomics [417110]