Motivating quality management : a synergy of quality management systems and motivational systems

Lieb, Helmut; Vetter, Sebastian; Nielen, Alexander; Schlick, Christopher; Schmitt, Robert H.

Verona : Univ. (2009)
Contribution to a book, Contribution to a conference proceedings

In: QSS international conference quality and service sciences : 12th QMOD and Toulon-Verona Conference ; 27 - 29 August 2009 ; proceedings / University of Verona - Italy
Page(s)/Article-Nr.: 9 S.