Productivity measurement of knowledge-intensive services -Towards adaptable service performance evaluation systems

Sturm, Flavius; Rannacher, Alexander; Straub-Bilan, Lesya; Petz, Andreas; Mütze-Niewöhner, Susanne

Stuttgart : Fraunhofer Verl. (2011)
Contribution to a book, Contribution to a conference proceedings

In: RESER 2011 : productivity of services next gen - beyond output/input : conference proceedings / Walter Ganz ... (eds.). [Fraunhofer IAO]
Page(s)/Article-Nr.: 15 S.