A Conceptual Model Towards the Productivity of Complex Services: Identifying Factors of Influence

Petz, Andreas; Duckwitz, Sönke; Koch-Körfges, David

Stuttgart : Fraunhofer Verl. (2011)
Contribution to a book, Contribution to a conference proceedings

In: RESER 2011 : productivity of services next gen - beyond output/input : conference proceedings / Walter Ganz ... (eds.). [Fraunhofer IAO]
Page(s)/Article-Nr.: 13 S.


  • Chair and Institute of Industrial Engineering and Ergonomics [417110]